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About Relate

Welcome to Relate London North West, a trusted provider of relationship support and family mediation services for over seven decades. Our journey began with a vision to strengthen relationships and promote well-being, expanding over the years to serve an ever-growing community.

Our History

Over the years, we expanded to Ealing and Wembley – then, in 1970, amalgamated with Hillingdon Marriage Guidance Council. By the time we became Relate in the late 1980s, there were over 30 counsellors and family mediators in the local Centre providing Relationship Counselling, Sex Therapy, Training and Education and Mediation services for the four boroughs of Brent, Ealing, Harrow and Hillingdon.

Renamed Relate London North West in 2004, we further developed our services by providing Children and Young People’s Counselling for young people and families and also expanded to include the borough of Barnet.

We celebrated our 70th anniversary in 2016. Our team of over 60 practitioners provides relationship support for individuals, couples and families of all ages, backgrounds and sexual orientations. We also support families following relationship breakdown through our mediation service.

In January 2018 we merged with Relate Dacorum, Watford and Three Rivers and expanded to the rest of Hertfordshire. With the expansion we have made our services available to around 3.3 million people.

The area we cover expanded again when, on 1st April 2022 we merged with Relate Mid Thames and Buckinghamshire. We estimate that the population base we now serve covers around 4.3 million people.

Watch our video to find out more about how we support relationships across our area

Our Commitment

We're a member of British Association for Counselling and Psychotherapy (BACP).

Our organisation is a BACP Accredited Centre, where our policies and processes are rigorously checked each year by BACP Assessors. BACP is committed to developing the highest standards of proficiency and ethical practice within the counselling professions. Passionate about advocating the role, relevance, and value of counselling to the public, employers, and commissioners.

All our family mediators are accredited with the Family Mediation Council Home - Family Mediation Council

Meet the Senior Management Team

Our Senior Management Team brings expertise and leadership to deliver impactful support for individuals and families.

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Ewan Malcolm

CEO

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Nicola Cunniffe

Joint Head of Client Services

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Maria Evans

Clinical Lead

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Rachel Hemphill

Joint Head of Client Services

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Sue Smith

Head of Finance

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Emma Winter

Head of Operations

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Meet our Trustees

Our Trustees share the responsibility for the overall running, strategic direction, management and financial security and are voting members of the charity’s governing body.

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Philip Waller CBE

Chair of Trustees

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Petra Booth

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John Baruch

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Rose Bentley

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Jean Lammiman

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Nicola Tavender

Vice Chair

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Michael Young

Vice Chair & Treasurer

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Fatima Patel

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Meghan Luton

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Simon Lascelles

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Sarita Kohli Dent

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Carolyn Fallon

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Mediation enquiries

  • mediation@relatentc.org.uk

Counselling enquiries

  • info@relatentc.org.uk
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We value your feedback! Share your experience—positive messages uplift our team, and all input helps us improve. You can also download our complaints process below.

Ewan Malcolm, CEO

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Ewan is an experienced Chief Officer, mediator, trainer and lawyer who has worked around the UK and internationally. As a leader and a well-respected practitioner, he has a career-long commitment to providing excellent services for those experiencing relationship problems. His collaborative and pragmatic approach is always with an eye to economic sustainability.

Ewan worked as a partner in an Edinburgh based law firm over two decades. He was then the founding Director of the Scottish Mediation Network for seven years building strong links with the Scottish Government. When living in New York City, Ewan ran the Manhattan Civil Court Mediation Service assisting hundreds of people to resolve their disputes.

Ewan’s achievements as a practitioner were recognised when he was named Mediator of the Year at the Law Awards of Scotland 2008. He graduated from the University of London Masters programme in Conflict Resolution and Mediation, with distinction, in 2011. Ewan has served on the Board of the Family Mediation Council and the College of Mediators as well as BACP’s Public Protection Committee.  In 2018 he was named ‘Mediation Unsung Hero’ at the National Mediation Awards.

Ewan feels privileged to lead Relate LNWHMTB team as we develop our services to reach more people in more ways that work.

Ewan lives with his partner of over 40 years in Islington and their dog Gen. They love climbing mountains together in Scotland.

Nicola Cunniffe, Joint Head of Client Services

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Nick has worked for Relate since 2006. The first 10 years spent co-ordinating and then managing the Mediation Service. Nick is now joint Head of Client services supporting the administration teams and our practitioners as well as a member of the Senior Management team. She and her job share partner Rachel review and monitor all client led systems and processes. Nicola’s previous experience was within Financial Services.

Maria Evans, Clinical Lead

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Maria has been a qualified practising Counsellor for over 25 years, a Relationship Counsellor for 15 years and joined Relate in 2016 as a Counsellor and Supervisor.  In 2020, Maria qualified as a Psychosexual Therapist; in 2024 qualified as a Compulsive Sexual Behaviour/Sex Addiction counsellor and has been Relate LNWHMTB Clinical Lead since 2021. Maria enjoys all three of her roles, Therapist, Supervisor and Clinical Lead, giving her lots of variety and satisfaction in her chosen career.

Previously Maria was a Welfare Officer in the Civil Service and a Formal Complaints Investigator in the workplace and feels that these previous posts plus life experiences help her in her current roles.

Rachel Hemphill, Joint Head of Client Services

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Rachel has been with Relate Mid Thames and Buckinghamshire since 2017 where she started as an Appointments Secretary. She quickly realised what satisfaction she got from helping people and was completely immersed in the organisation and all that it stood for. Rachel then became one of the Operations Managers in 2020 whilst still working as part of the bookings team and taking the lead role for them.

When the two centres merged, Rachel applied for the Joint Head of Client Services role to work alongside Nicola Cunniffe and is very much looking forward to developing the role together and making a difference in the newly formed centre. Rachel is also part of the current cohort enrolled on to our IFT training course to eventually become a Relate practitioner.

Previously Rachel was a driving instructor for 11 years, running her own business and draws many skills from this career to enhance her work at Relate.

Sue Smith, Head of Finance

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Sue has been with Relate since 2016 and manages all the financial processes and procedures for Relate LNWHMTB. Sue is a qualified accountant and is responsible for the monthly management of accounts, KPI’s and year end accounts.

Emma Winter, Head of Operations

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Emma Winter is the Head of Operations at Relate LNWHMTB and worked previously for Relate Mid Thames and Bucks before coming across when both centres merged in April 2021. Emma originally joined Relate MTB in 2017 and managed premises, training and IT.

Prior to working for Relate Emma has worked a long time in the charity sector supporting homeless families living in temporary accommodation across the City of Westminster.

Phil Waller (His Honour Philip Waller CBE), Chair of Trustees

In a judicial career spanning 26 years Philip Waller has gained wide experience of and expertise in family law and practice. He was appointed as a district judge of the Principal Registry in 1994, continuing his specialist interest in family law developed in practice at the Bar.. From 2004 until 2013 Philip was Senior District Judge of the Family Division, in which role he was responsible for hearing some of the more complex and sensitive financial and children cases and for advising on changes in practice and procedure. He was appointed to the circuit bench in 2013, sitting in the family court at Watford and Luton, where alongside children proceedings his work included financial remedy appeals and Court of Protection cases. He retired from judicial office in February 2020.

As a member of the Family Procedure Rule Committee from its inception, Philip was closely involved in the development of the Family Procedure Rules and in the changes supporting the creation of the Family Court. He was a member of the Financial Remedies Working Group and has since been involved in the procedural changes for financial remedy cases which have followed the group’s report.

Philip is a Bencher of the Inner Temple and Chancellor of the Diocese of Portsmouth. He was appointed CBE in 2011 for services to the administration of justice.

Petra Booth

Petra qualified in psychotherapy and hypnotherapy in 1992 and joined Relate in 2001 as a Couples Counsellor. She went onto become a Clinical Supervisor and overall spent 20 years as part of the team delivering relationship and family therapy, supporting clients and colleagues with a range of presenting concerns including supporting programmes in Couple Therapy for Depression and MacMillan cancer support.

Petra joined the Board as a trustee in 2024 and continues in private practice as a Relationship Therapist and Clinical Supervisor.

John Baruch

John trained as a doctor in London then took psychiatry and psychotherapy training in Southampton, London and Cambridge. He worked as a consultant psychiatrist in Aylesbury for over twenty years, taking a particular interest in teaching colleagues from many professions – including Relate counsellors – an approach to mental health care drawing on diverse theoretical models.

John plays classical music and jazz on his cello and, since his retirement, has served as a Relate Trustee. He is married with two grown up sons.

Rose Bentley

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Rose’s career has spanned management, business development, marcoms and coaching across Europe, the US, The Middle East and India most recently As Global Head of Business Development and then Global Head of Reputation at Wolff Olins, a position she held for 10 years.

Prior to this, Rose ran her own PR company for over 20 years: first as owner and managing director of Chambers Cox PR, and then as shareholder and Director of Kinross + Render (with which she merged Chambers Cox in 2004). During this time, Rose led client programmes for businesses in financial services, food & drink, manufacturing and  Not-For-Profit sectors, as well as public sector programmes for organisations such as WRAP and Young Enterprise.

Rose started coaching client and agency teams in effective business development and engagement skills when running her own PR consultancy and has continued to develop this in her years in branding. She also delivers an annual Networking Masterclass to students in Brand Leadership at the University of East Anglia.

In her other lives Rose has been a TV presenter, journalist and Masterchef finalist.  She writes a food blog in her spare time.

Jean Lammiman

Cllr Jean Lammiman was elected local Councillor for the Hatch End ward of the London Borough of Harrow in 1994, a representative role she still holds. Jean combines her role in public life with work as an HR practitioner, academic researcher, business consultant and business author. Jean has written books and journals on innovation and management of change, people and organisational development.

She is a Chartered Fellow of the Chartered Institute of Personnel and Development, Fellow of the Institute of Directors, and Life Fellow of the Royal Society of Arts, Manufactures and Commerce, as well as a qualified Linguist and Editor. Councillor Lammiman was elected Mayor of Harrow in May 2007. In 2009 Jean was inducted as Freeman of the City of London.

Nicola Tavender, Vice Chair

Nicola works as a leadership development specialist in London. She is a chartered occupational psychologist and is passionate about leaders realizing their potential. She has global experience having lived and worked in China and India leading business development for YSC. Nicola lives with her husband in Hertfordshire; her hobbies include netball, interior design and walking.

Michael Young, Vice Chair & Treasurer

Michael is a qualified Chartered Accountant with over 30 years experience in Finance Change and Transformation Programmes in Financial Services industry. Michael joined the Relate Mid-Thames and Bucks as a Trustee and the Treasurer in 2018.

Fatima Patel

Fatima is an experienced professional with a BSc in Physiology and Biochemistry having completed a Post graduate research in Microbiology, Diploma in Medical Ethics.

She has worked in communication, strategy, and medical information within the pharmaceutical industry for a several years, freelance medical writing and editing, medical publishing, medical conference organisation, working with Charity Commission and medical societies and associations.

Fatima set up Mediscript Ltd, a medical education, publishing and conference company in 1984 from which she recently retired in 2020 after closing the company.

In her spare time when she isn’t spending time with her two children in London, she volunteers her time for the PTA at Haberdasher Girls and Westminster Schools, NSPCC; Chair, Totteridge District, Opera Holland Park; Events Committee and Barnet Health Champions.

Meghan Luton

Meghan Luton has been a Lecturer in Midwifery at Middlesex University since 2017. She qualified as midwife in 2010 with a HEDip (Midwifery) from UWL and held a number of positions within midwifery across community, midwifery led and labour ward settings. In 2018, she completed a MSc in Advanced Clinical Practice (Midwifery) and has focussed her research towards midwives experiences of working within obstetric led units. She also has a passion for improving access to healthcare from women with additional needs, particularly Deaf and disabled women.

She is currently undertaking a PhD exploring the experiences of Deaf women in maternity services. Meghan is our lead Safeguarding Trustee.

Simon Lascelles

Simon Lascelles is an accomplished Technology Board Advisor and keynote speaker to organisations around the world.

Adept at translating technology into simple business language, Simon has lectured for organisations such as Nokia, ECI, Siemens, Learning Tree. His experience in running multinational teams to unlock their potential and explore innovative ways of working, provides him with a wealth of experience to assist growing mid-sized organisations to achieve their ambitions by building technology and teams to deliver business transformation. Simon has been described, by others, as customer focussed, enthusiastic, innovative and dynamic, commercially minded IT thought leader.

Sarita Kohli Dent

A Commercial leader and key strategic advisor who partners with CEO’s, Founders and Stakeholders, to strike the necessary balance required to push the ambitions commercially whilst ensuring integrity is maintained to the overarching strategy.

Sarita has a proven track record of steering longer term ambitions to many types of businesses which has resulted in change, transformation and sustainable success.

Sarita is also a Trustee of Bipolar UK .bipolaruk.org

Carolyn Fallon

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Carolyn has lived in Windsor with her partner for ten years. She spent much of that time caring for her elderly parents and young grandchildren, and is keen to use her broad and positive experience of the NHS and care in the community to enhance support for people of all ages that need it. A number of years ago, Carolyn was a client of Relate in Hertfordshire.

By profession, Carolyn is a colour-correction specialist in hairdressing, and is trained in practising Reiki, which allows her to work with people in both a healing and service capacity. She is highly empathic and is keen to serve the community. Carolyn worked for Relate doing first point interviewing in the early 90’s for about 4 years.

In 2016 Carolyn co-founded Walk the Storm, a rainwear boutique for all the family. www.walkthestorm.co.uk

Carolyn has a French Bulldog and her daily dog-walking gives insights into many aspects of community life.